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Speech self-service slowly leaving indelible impact on voice of customer service

Speech recognition technology is becoming increasingly prominent as a cost-cutting and value-enhancing solution for customer care and service enablement. As firms look to improve customer interaction in a cost effective manner, the technology will serve as an adjunct to offshore customer service operations.
13 Mar 2007, 17:09 GMT
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Speech self-service slowly leaving indelible impact on voice of customer service

13 Mar 2007, 17:09 GMT