Best Practices for Resolving Business Critical Application Problems

With downtime costing nearly $100,000/hr. in the retail industry to millions/hr. in financial services., it’s not surprising that companies devote significant resources to resolving software bugs, reported issues, or what can generally be called “application problems.”



This white paper examines the challenges of application problem resolution and presents three case studies that demonstrate how leading global companies in the banking, telecom, and healthcare industries are using best practices to…

· Automate and optimize their application problem resolution processes

· Eliminate the need to recreate problems in the lab before attempting to resolve them

· Reduce application maintenance cycles significantly

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